At Spartro, we understand that fast and secure delivery is crucial for your business.
We work with trusted international logistics partners to ensure your order arrives safely and on time, no matter where you are.
1. Shipping Methods
We ship worldwide using reliable express couriers and freight services, including:
- UPS
- DHL
- FedEx
- TNT
- EMS or Registered Airmail (for lightweight or non-urgent parcels)
You can choose your preferred courier at checkout or contact us for customized shipping options.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- For custom or special-order items, additional lead time may be required.
- We will notify you immediately if there is any delay in shipment.
3. Estimated Delivery Time
| Region | Estimated Delivery |
|---|---|
| North America | 5–8 business days |
| Europe | 5–10 business days |
| Asia-Pacific | 3–7 business days |
| Middle East / Africa | 7–15 business days |
Delivery time may vary depending on destination, customs clearance, and courier conditions.
4. Tracking Your Order
Once your order is shipped, you will receive an email notification containing your tracking number and courier link.
You can track the shipment status online at any time.
5. Customs & Import Duties
- International shipments may be subject to customs duties, import taxes, or clearance fees.
- These charges are not included in the product or shipping price and must be paid by the recipient.
- Please check your country’s import policy before placing an order.
6. Shipping Address
Please ensure your shipping address, contact name, and phone number are accurate.
Spartro is not responsible for delivery issues caused by incorrect or incomplete address information.
7. Damaged or Lost Packages
If your shipment is damaged or lost:
- Take photos of the parcel and product immediately upon receipt.
- Keep all packaging materials.
- Contact us within 48 hours of delivery for assistance.
We’ll help file a claim with the courier and arrange a replacement or refund if applicable.
8. Bulk Orders / Freight Shipping
For large or heavy items, Spartro offers air freight, sea freight, or consolidated cargo options.
Please contact our sales team for the most cost-effective logistics solution.
9. Shipping Support
If you need help with shipping arrangements or documentation (such as invoice, HS code, or packing list), our team will provide full support.