Effective Date: November 2025
Welcome to Spartro.com (“we”, “our”, “us”).
These Terms and Conditions govern your use of our website and your purchase of products from us.
By accessing or using Spartro.com, you agree to be bound by these terms. Please read them carefully before using our services.
1. General
1.1 By accessing this website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
1.2 Spartro reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the site constitutes your acceptance of any changes.
1.3 All content on Spartro.com — including text, images, trademarks, and product data — is the property of Spartro or its licensors and may not be copied or reproduced without permission.
2. Product Information
2.1 We strive to ensure that all product information, specifications, and pricing are accurate. However, errors may occasionally occur.
2.2 Spartro reserves the right to correct any errors, inaccuracies, or omissions and to update product details or prices without notice.
2.3 Product images are for reference only. Actual items may vary slightly due to manufacturer updates or production differences.
3. Orders and Payment
3.1 All orders are subject to acceptance and availability.
3.2 Once an order is placed, you will receive an Order Confirmation email.
3.3 Payments must be made in full before shipment, unless otherwise agreed in writing.
3.4 Spartro accepts PayPal, bank transfer (T/T), and major credit cards.
3.5 We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.
4. Pricing and Taxes
4.1 All prices are quoted in U.S. Dollars (USD) unless stated otherwise.
4.2 Prices do not include customs duties, import taxes, or local VAT unless specified.
4.3 The buyer is responsible for all import-related fees charged by their country’s customs authorities.
5. Shipping and Delivery
5.1 Orders are typically processed within 1–3 business days after payment confirmation.
5.2 Delivery times may vary depending on location, courier, and customs clearance.
5.3 Spartro is not liable for delays caused by courier services, customs inspection, or unforeseen events beyond our control.
5.4 Please ensure your shipping address is complete and accurate. We are not responsible for losses due to incorrect addresses.
See our full Shipping & Delivery Policy for details.
6. Returns and Refunds
6.1 Returns are accepted only for defective, damaged, or incorrect items, reported within 7 days of delivery.
6.2 Returned items must be unused, in original packaging, and approved by our team before shipping back.
6.3 Refunds will be issued after inspection, typically within 5–10 business days.
See our Refund & Returns Policy for more details.
7. Warranty
7.1 Some products may include a limited manufacturer warranty, depending on the brand.
7.2 Spartro itself does not provide extended warranties unless explicitly stated.
7.3 Warranty does not cover misuse, improper installation, or damage caused by external factors.
8. Limitation of Liability
8.1 Spartro is not liable for any indirect, incidental, or consequential damages, including loss of profit, data, or business interruption.
8.2 Our maximum liability for any claim shall not exceed the total amount paid for the product in question.
8.3 The buyer assumes full responsibility for the correct installation and use of all purchased products.
9. Intellectual Property
9.1 All logos, trademarks, and content displayed on this website are the property of Spartro or their respective owners.
9.2 You may not use, copy, or distribute any material without prior written consent.
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of Hong Kong / International Trade Law, without regard to conflict of law principles.
10.2 Any dispute arising from the use of our website or products shall be resolved through friendly negotiation. If unresolved, it will be submitted to arbitration under applicable trade regulations.
Spartro — Trusted Supplier of Global Spare Parts.
Your satisfaction and confidence are our top priorities.